Dr. Nancy Blackwelder There are two kinds of Administrators. Those who have had a crisis.... And those who will.

Communication - The Key to Success
(2 hours)

Communication with parents, students and school personnel are important to a smooth operation.

Communication with Parents

• 4-step Parent Conference Skills
• Questioning Techniques- Asking “What” Questions
• Empathetic Response
• Dealing With Angry Parent
• Feigned Confusion Technique
• Paradox Technique
• Surprise Comment- Surprise Action Technique
• Verbal Control
• Withdrawal

Communicating With Students

• Door Opener
• Power of the Question
• Showing Empathy

Communication With School Personnel

• Road Blocks to Good Communication
• Oral and Written Communication
• Who Do You Handle Conflict
• Conflict Styles Questionnaire