Dr. Nancy Blackwelder There are two kinds of Administrators. Those who have had a crisis.... And those who will.

Dealing with Angry People
(1 hour)

Whether it be student, co-worker, parent or motorist—understanding the issue, measuring our own responses and de-escalating the situation is critical to being successful.

Early Levels of Aggression

• Intermediate Levels of Aggression
• Advanced Levels of Aggression
• Fight or Flight
• Physical Changes
• Visceral vs. Cognitive
• Parent Conferences
• Anger Management

Early Warning Signs of Violence

• Creating a Peaceful Bus Environment
• Causes of Stress
• Stress Busters
• Anger Self-assessment Tool
• Nature of Anger
• Dealing with Anger

Strategies to Keep Anger at Bay

• Cognitive Restructuring
• Problem Solving
• Better Communication
• Using Humor
• Changing Your Environment
• Keep a Journal
• Tips for Easing up on Yourself
• Adaptive and Maladaptive Coping Strategies