Dr. Nancy Blackwelder There are two kinds of Administrators. Those who have had a crisis.... And those who will.

Sensitivity Training

Participants will learn the differences in values, beliefs, and practices, plus how different cultures interpret body language, eye contact, gestures, space, touch, time, spatial arrangement and other non-verbal symbols. Drivers and assistants will learn the differences between cultures’ oral communication, to include, conversational style, understatement and exaggeration, compliments and silence. Important to the module is understand the value of having bias-free language and understand their own personality style and tolerance of other personality styles (4 hour module)

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