• It is invaluable as remediation for drivers or attendants having difficulty with student management issues, and/or
• Employees who miss the annual state required continuing education program.
• There is an “Are You There?”, function that prohibits jumping ahead or walking away from the computer. 
• Employees can take the course on their down time or at home. 
• They can stop at any time and return to the place they left off.
• There are quizzes that must be passed with 80% minimum proficiency.
• Upon completion of the course, participants can print a certificate that can be included in their file as evidence of participation.
• Accepts all major credit cards, or fax a purchase order to 727-362-1984 along with your email address and a code will be mailed to you that allows access to the course.

How Bus Drivers Get Into Trouble Program 4

This is a 1- hour course.

What can you do when an angry parent boards the bus? Techniques of verbal control and withdrawal are discussed to avert confrontations on the road and re-direct them to a controlled situation at the school.

Schools are largely insulated from lawsuits UNLESS they have been told about the problem & did nothing. Ideas are presented for preventing bullying, and dealing with and documenting incidents.

How should drivers & assistants break up fights on the bus? What are your responsibilities when you are told of a pending fight at the bus stop? What are the key warning signs of students who may become violent?

The course costs $12.95 per participant.

Learning Objectives

Participants will:

• Learn three techniques for dealing with angry parents: the paradox/unexpected, verbal control and withdrawal.
• Discuss options for dealing with an explosive situation with parents.
• Learn how to prevent bullying and harassment.
• Learn how to deal with a bullying incident.
• Learn how to document a bullying incident.
• Discuss three incidents that escalated due to bullying that was not curtailed and brainstorm how to prevent it.
• Learn general guidelines to breaking up fights without getting physical.
• Discuss options to avoid escalation of negative student behavior.
• Discuss options when a student reports a problem at the bus stop.

Evaluation :

• Chapter Quizzes

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