Dr. Nancy Blackwelder There are two kinds of Administrators. Those who have had a crisis.... And those who will.

Communication - The Key to Success

Drivers and assistants will learn key elements to successful communication with parents; to include, questioning techniques, empathetic responses, and the value of “what” questions. They will also learn strategies for dealing with angry parents; to include, feigned confusion, paradox-the unexpected, surprise comment-surprise action, verbal control and withdrawal. It’s important for them to learn strategies for communicating with students; to include, the door opener, the power of the question, and the accurate empathy. Other topics, such as strategies for communicating with school personnel and understanding their own conflict style give them insight into improved communications. (2 hour module)

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